Privacy
Account Deletion
Request deletion of your HosaFlow customer account
Legal tabs
Third-party standards
How to request deletion
- Email us at support@hosaflow.com from your registered email, or contact support from the app.
- Include your registered phone/email and mention "Account Deletion Request".
- We may ask for verification to prevent unauthorized deletion.
- After verification, we process deletion/anonymization and confirm by email.
Data deleted or anonymized
- Customer profile personal fields (name, email, phone)
- Saved payment method preferences (for example saved UPI app/UPI ID)
- Registered push-device token mappings tied to the customer profile
- Shopping templates and convenience data linked only to the customer profile
Data retained (limited scope)
- Completed transaction records and order references
- Tax/accounting records required by law
- Security and fraud-prevention audit logs
- Store-side business records needed for reconciliation and compliance
Why retention exists: we preserve only the minimum records required for legal, tax, accounting, dispute resolution, and security obligations.
Timeline: we target processing verified deletion requests within 30 days.
Irreversible: once deletion/anonymization is completed, it cannot be undone.